YOUR QUESTIONS ABOUT MEMORIES 4EVA

• Framed photos.
• Newspaper/magazine clippings.

We reserve the right to refuse to scan photos, You will not be charged for unscanned photos.

We endeavour to scan all size photos if we run into any problems we will contact you.

In short yes we can but odd shape photos are harder to crop so might not be as good as a "normal" photo.

Yes we do but may charge extra to post back as it is a extra cost.

We scan photos, negatives and slides. We scan from passport size to A4 size pictures. If you have larger images for scanning, please let us know so we can talk you through the options.

1. As soon as we have finished scanning your photos we will email you a link where you can download your photos and start enjoying them right away.

2. When we post your original photographs back to you we will include a DVD discOR USB flash drive that contains all of your photos.

No, sorry. We will not dispose of your old photographs. We will always return them along with a backup copy of your scans on DVD/USB.

It is then up to you what you do with your originalS, but we do offer services like putting your photos in albums or storage so please contact us.

As standard we scan photos at premium quality 600dpi (there is the option to upgrade to 1200dpi during checkout (cost +50%)). 600dpi resolution captures all the original detail of the photo and is suitable for enlarging photos to over twice their original size.

Below are a few examples of the finished digital size of some common photo sizes:

6×4″ = 3600×2400 pixels (8.6 megapixels)

7×5″ = 4200×3000 pixels (12.6 megapixels)

8×6″ = 4800×3600 pixels (17.3 megapixels)

10×8″ = 6000×4800 pixels (28.8 megapixels)

The premium 600dpi resolution we use to scan photographs is sufficient for most people. However, during the checkout process you have the option to upgrade to ultra-high 1200dpi (cost +50%) which has the following benefits:-

The resolution of TVs, computers and mobiles is constantly increasing. A 1200dpi image is more ‘future-proof’ due to it’s vastly increased resolution.

1200dpi photos can be enlarged to approximately 4 times their original size compared to twice their original size with 600dpi.

The following table compares 600dpi vs 1200dpi. Sizes are based on a 6×4″ print.

600dpi (Premium)1200dpi (Ultra-high)

Pixel dimensions3600×2400 pixels7200×4800 pixels

Megapixels8.6 megapixels34.6 megapixels

File size1MB3MB

Enlarge to2 x original size4 x original size

* sizes may vary slightly

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We save all scanned photographs in high quality JPEG. The average file size is 1-3MB depending on the original photo size.

Yes, we can organise your photos into folders but a surcharge of £1 per folder applies. Please indicate you would like your photos organised during checkout and then place your photos into clearly labelled bundles (with short, concise titles. Max. 20 characters. Longer titles will be shortened). For example, if you label a group of photos ‘Majorca 1996’ we will put them in a folder called ‘Majorca 1996’. We can also simply number your folders if you leave the bundles blank without a title.

Bundles should be contained in envelopes, plastic bags or secured with elastic bands. Slips of paper/card between bundles is not sufficient as these can move about during transit.

The total surcharge is calculated after scanning is complete and will be added to the final balance (e.g. 10 folders = £10 surcharge). so you will not be charged in the checkout page but will be charged before photos are sent back.

Yes. Our scanning system automatically crops photos to their physical dimensions and then we manually check, crop (if needed) and rotate each image.

Please note: ‘physical dimensions’ means that any extraneous paper, sticky tape etc that extends beyond the border of the photo will be included as part of the final image. It’s always best to make sure anything like that is removed before sending to us.

Yes check out our other services or click here

We generally scan orders and send you a download link within 5 working days of receiving your photos (excludes weekends & bank holidays). This can sometimes vary, particularly around holidays such as Christmas. Please check our turnaround time estimate on the photo scan page.

Your originals and DVD/USB(s) are normally dispatched within 2 working days after scanning has been completed (excludes weekends & bank holidays).

If require your scans ASAP then you can use our express service. This prioritises your order and means you will normally receive your download link in only 1 working day (excludes weekends & bank holidays, larger jobs may take slightly longer).

Cost for our express service varies depending on the quantity of photos and will be calculated when you place your order.

Only sending a few photos?

If you only have a few originals to send, you could use a board backed envelope or padded envelope. We strongly recommend that you place the envelope in a plastic mailing bag to protect from moisture during shipping.

Sending lots of photos?

We have found through experience that it is best to package and post your originals in a sturdy mailing box, like those that you can pick up at your local Post Office. Group prints in envelopes or plastic bags.

We generally don’t recommend sending your photos in rigid plastic boxes – these have a tendency to break easily under impact. A sturdy cardboard box will absorb impact much better.

General packing tips:

Make sure your outer container is strong enough for the contents

Seal envelope/box in a plastic mailing bag.

Fill your container with cushioning material like bubble-wrap, screwed up paper, or polystyrene chips, to prevent your originals from moving around during shipping.

Avoid using shredded paper as cushioning material, as it is inherently dusty and only offers minimal protection.

Write a return address on the item

Include your order number or place a print out of your order inside your container

Seal securely with tape along all openings and edges

Use a ‘FRAGILE’ sticker, if necessary

PLEASE USE A TRACKED POSTAL SERVICE AS WE WILL NOT BE RESPONSIBLE FOR PHOTOS UNTIL WE HAVE THEM ON SITE.

We offer a number of options to suit:

1. You can drop the photos off at our office

2. We can send our own courier at a cost it will depend how far you live from our office 

3. You can arrange your own courier and we will send them back using the same courier free of charge (please make sure you get tracked etc as we are only responsible for the photos while in our hands so we will be sending them back tracked)

If your photos are contained in an obvious order we will try our best to scan them in that order but can’t guarantee this. There may be the odd occasion when some photos are slightly out of order. This is normally due to a photo having to be re-scanned.

However, if photos are contained in envelopes/batches (e.g. by year/event) we will always place the photos back in the same batch. Just the order of the photos within the batch might be slightly different.

Please note that numbers on the back of photographs will be ignored. The photos should be in the order you wish them to be scanned when we receive them.

We will email you every step of the way. We will let you know as soon as we receive your photos, once we have scanned your photos and lastly when we post your photos back to you. We can also send you text messages with order updates if you provide a mobile number during the checkout process.

Sometimes emails from us are incorrectly filtered as junk mail. If you haven’t received any emails from us please check your junk/spam folder.

If you find our emails in your junk please mark them as “not spam”

Yes. We keep secure backups of your images free of charge for up 12 months from the date we complete your order. After this time we will delete all images used in the process of producing your order. If you require anymore copies of your photos then contact us. If you do not want your photos saving or for a shorter time period please inform us.

Yes, we are all grown-up here and know that sometimes photos can be of a personal nature. We treat all orders with the strictest confidence. After we scan your photos we keep a copy on-site for 1 month and then they are securely deleted.